Scope
This policy applies to coldfirestudios.com, Coldfire Studios client accounts, support interactions, and software services that link to it. A product-specific notice controls where it provides more detail.
Information we collect
We may collect account and contact details, billing records, support correspondence, security and access logs, device information, and product data you intentionally connect to a service. We do not treat access to customer business data as permission to sell it.
How information is used
Information is used to operate and secure services, authenticate users, process authorized payments, deliver support, communicate material service changes, prevent abuse, and improve reliability.
Retention and security
Records are retained only as long as reasonably needed for service delivery, legal obligations, dispute resolution, fraud prevention, and backups. Technical and organizational safeguards reduce risk, but no internet system can guarantee absolute security.
Your choices
You may request access, correction, or deletion of eligible personal information and may opt out of nonessential marketing. Some records must be retained for legal, security, or accounting purposes. Contact hello@coldfirestudios.com.